Customers can be hard to please. With service expectations and demands ever evolving due to the rapid advances in consumer technologies, quality customer service has never been more important. Market saturation and innovative start ups are forcing brands, with even the most loyal and dedicated customer base, to evaluate their level of service and get creative with customer service solutions.

This is a longer blog post. If you are time-constrained or feeling noncommittal, feel free to bookmark the page and read later. 

The pace of technology is moving faster than ever before. Solutions are being created to problems we didn’t even know existed, but one reoccurring problem that technology can’t solve is how it is regulated.

Regulating technology has always caused issues. Regulatory reforms are introduced to ensure current regulations are aligned and actively responsive to economic and social factors, but they often struggle to keep up with the accelerating pace of technology. Technical change often makes certain regulation laws obsolete.

Emerging technologies have the potential to completely redesign healthcare. With the impending move towards smart cities, it only makes sense that our healthcare becomes smarter. Rapid developments within reality technologies and artificial intelligence have seen undeniable impact on sectors such as retail, sport, manufacturing and finance, but the possible usage of these technologies within healthcare could revolutionise the medical profession globally.

There is no denying the impact emerging technologies has across all industry sectors. Emerging technologies are transforming both industry practise and customer expectations, allowing for seamless purchasing and immersive experiences.

Fail Fast!!

The voice-first market has finally taken off and, as a result, voice-powered apps have become hugely popular within the app stores. Google Home and Amazon Echo have accelerated the adoption of voice-powered technology and it is slowly being integrated into our everyday lives.

Voice-powered tech has rapidly evolved in recent years, yet integration with mobile apps is still in its infancy. There are a handful of applications which are ahead of the curve and leading the way for voice-command integrations. We’ve drawn up a list of the five best voice-powered apps available to download now or in the near future…

Whilst chatbots have become hugely beneficial for personalised customer experiences, these digital assistants are also helping businesses build a more productive team and improve internal communications.

Stories from a Millennial on how to keep my generation engaged and productive in a world with ever increasing machine intelligence

The provocative title to this article is a direct quote said, well shouted, at me the best part of a decade ago by an angry chef and the ridiculousness of it has meant it’s still burned into my memory banks to this day.

Artificial Intelligence (AI) is beginning to creep into all aspects of the business world and our daily lives. Whilst many still don’t fully understand how AI technology even works, others are utilising it as potent business tool and driving productivity and efficiency.

AI isn’t just a craze, it’s a modern day technological revolution. If you wish to stay ahead of the curve in the next five to ten years, adopting this tech is crucial for your organisation. And what better way to start than by incorporating chatbots?

Many organisations are beginning to realise the full potential of Artificial Intelligence (AI). Utilising this emerging technology is allowing businesses to save time and money, and for those which have already invested in AI, revenues are expected to rise significantly.